Store Policies

Orders

We currently only accept orders from the U.S. online. If you are outside of the U.S. and would like to place an order, please contact our parts department at 1-800-637-1692.

Jenner Sales Corp. Parts Return Policy

Shipping/freight charges are not refundable unless the return is due to an error by Jenner Sales Corporation.

A copy of the invoice/packing slip must be included with the return to receive full credit.
If no invoice/packing slip is included a 20% restocking/processing fee will be charged.
Items must be returned within 30 days of the invoice date to receive full credit.

Items received more than 30 days after the invoice date will be issued partial credit as listed:

   • 31-60 days after invoice date will be credited at 80% of the purchase price
   • 61-90 days after invoice date will be credited at 60% of the pu rchase price

No returns will be accepted after 90 days.
No returns will be accepted on the following items:

   • Wholegood parts    • Paint    • Special Order Parts
   • Cut hose (including hydraulic), chain or belting
   • Anything that has been used, unless it has been deemed defective

The return date is the date the items arrive at Jenner Sales.
A return tag may be mailed to the customer upon request.
Parts must be received unused and in original condition to receive credit.
Jenner Sales Corporation is not responsible for damage that occurs during return shipping.